SHIPPING & DELIVERY

Thank you for shopping ZEYENNEYEZ. We want to make receiving your order simple and straightforward.

WHERE WE SHIP

ZEYENNEYEZ currently ships to addresses within the United States only.

International shipping is not available at this time.

ORDER PROCESSING

Orders are processed and prepared for shipment after payment has been successfully received.

Please note that processing time and shipping/transit time are separate. Once your order has been prepared and shipped, you will receive tracking information when available.

SHIPPING RATES

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

DELIVERY ESTIMATES

Estimated delivery times may be provided during checkout or after your order ships.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high-volume periods, incorrect address information, and other circumstances outside of our control may affect delivery.

SHIPPING ADDRESSES

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error after placing your order, contact contact@zeyenneyez.com as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.

TRACKING YOUR ORDER

When tracking information is available, it will be sent to the email address associated with your order.

Please allow time for tracking information to update after a shipping label has been created.

LOST OR MISSING PACKAGES

If tracking shows that your package has been delivered but you cannot locate it, please first:

  • Check around your delivery location.
  • Check with other members of your household.
  • Check with neighbors when appropriate.
  • Contact the shipping carrier using your tracking information.

If you still need assistance, contact contact@zeyenneyez.com with your order number.

DAMAGED ORDERS

If your order arrives damaged, please contact us promptly at contact@zeyenneyez.com.

Include your:

  • Name
  • Order number
  • Description of the damage
  • Clear photographs of the product
  • Photographs of the shipping package and label when applicable

Please keep the damaged item and its packaging until your request has been reviewed.

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