Returns & Exchanges
ALL SALES ARE FINAL
Because ZEYENNEYEZ offers a curated variety of products, all sales are final.
We do not accept general returns or exchanges for reasons including:
- Change of mind
- Buyer’s remorse
- Ordering the wrong product
- No longer wanting the product
- Personal preference
However, if there is a genuine problem with your order, we want the opportunity to make it right.
ORDER PROBLEMS
Please contact us if your order arrives:
- Damaged
- Defective
- With an incorrect item
- Missing an item
Contact contact@zeyenneyez.com promptly after receiving your order.
Please provide:
- Your name
- Order number
- Product involved
- Description of the problem
- Clear photographs when applicable
DAMAGED OR DEFECTIVE PRODUCTS
Please do not discard a damaged or defective product or its original packaging until we have reviewed your request.
Depending on the circumstances and product availability, an approved claim may result in a:
Replacement, store resolution, or refund.
ZEYENNEYEZ will determine the appropriate resolution after reviewing the order and supporting information.
UNAUTHORIZED RETURNS
Please do not mail merchandise back to ZEYENNEYEZ without first contacting us.
Items returned without authorization may not qualify for a refund, replacement, or other resolution.
Questions?