Refund Policy
ALL SALES ARE FINAL
Purchases made through ZEYENNEYEZ are generally non-refundable.
Refunds are not provided for change of mind, buyer’s remorse, ordering the wrong item, or simply deciding that you no longer want a product.
WHEN A REFUND MAY BE CONSIDERED
A refund or other appropriate resolution may be considered when:
- An item arrives damaged
- An item is defective
- You receive an incorrect product
- An item from your order is missing
- ZEYENNEYEZ cancels an order after payment
- An ordered product cannot be fulfilled
Eligibility will be determined after we review the circumstances of the order.
REPORTING A PROBLEM
Contact:
Please include your:
- Full name
- Order number
- Product involved
- Description of the issue
- Photographs when applicable
We may request additional information to evaluate your request.
APPROVED REFUNDS
When a refund is approved, it will generally be issued to the original payment method used to make the purchase.
Once ZEYENNEYEZ issues the refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
SHIPPING CHARGES
Original shipping charges are generally non-refundable.
An exception may be made when the refund results from an error by ZEYENNEYEZ or another qualifying issue with the order.